Help & Support
if you need advice or help with a problem then read through the text below and if you are still having problems then send us an email with the following information.
In order to diagnose your connection problem we need to know a few details:
1. Are you trying to connect to a Windows PC or a Mac PC or a PC with some other OS ? If a Windows or Mac then exactly which OS is on the PC (e.g. WinXP, Vista, Leopard etc.) 2. Which VNC server are you using on the PC ?
3. Is the PC connected directly to broadband or does it use a router ?
4. Are you trying to connect:
a. Directly via WiFi i.e. iPhone->WiFi->PC
b. Over WiFi to a broadband connection i.e. iPhone->WiFi->Broadband->Internet->PC
c. Over 3G i.e. iPhone->3G->Internet->PC 5. What exactly is happening when you try to connect ?
Given answers to the above we should be able to sort out your connection problem.
support@parystec.demon.co.uk

HELP TEXT
First of all if trying to connect via WiFi or WiFi to a local broadband connection then ensure you have WiFi enabled on your device before running VNC Pocket Office.
However if you are trying to connect to a PC via the internet (either using WiFi to broadband or if using 3G) then it's a good idea to check first that the PC running the VNC server is in fact open to VNC connection via the internet.
To do this proceed as follows on the PC you are trying to connect to:
1. Run the VNC server on the PC.
2. Browse to http://www.gotomyvnc.com/
3. Note the IP address (this is the *remote* IP address of your system to be used when connecting via VNC over the internet).
4. Press the button on the web page to check if you have any VNC connection available. (Note that gotomyvnc only checks the "standard" VNC ports 5900 to 5909).
1. If using a router then the router needs to be set up to forward TCP/IP port 5900 (or another VNC port) to the local PC running the VNC server. In this case you need to consult your router's documentation on how to do so.
2. You have some security/firewall software on the PC that is blocking the VNC port/s. In this case you need to configure any such software to allow use of the VNC port/s that you want to use.
3. (Least likely). The ISP for your PC's internet connection are blocking the VNC port/s. In this case you need to contact your ISP's technical support and either get them to unblock the VNC port/s or find out which ports are open for use.
If gotomyvnc.com reports that one or more VNC ports are open for connection then VNC Pocket Office should connect OK, but if not then please get back to us supplying the above information and anything else you may think relevant.
If you are trying to connect to a PC running Windows Vista then the problem may be that the VNC servers are not too happy if you have the "Aero" desktop enabled - in this case switch to the "classic" desktop or use UltraVNC as your VNC server - http://www.uvnc.com/
Note that it has been reported that when trying to connect to VNC servers on a PC using AT&T as their ISP that the host PC is not always being found - the solution if this is the problem is:
1. Run VNC Pocket Office.
2. Set up your connection configuration.
3. Go back to the connection list and tap on the "Help" button to bring up the in-program HTML help.
4. Scroll to the bottom of the page and click on the Parystec Logo icon to open the Parystec website - this will open an internet connection.
5. Exit the help and now try to connect to your VNC server.
A: Turn AERO off in Vista. The only other reason for a completely black screen is if you have the VNC server installed as a service and the PC is logged off when you connect and the VNC server is set to disable the desktop background - in this case after the busy "flower" has appeared bring up the "Options Menu" and enable the "Smallview" then exit the options menu. Now the "Smallview" will be in the bottom-right of the iPhone display - tap or touch&move in that area to move around the sever's screen and you should find the logging on box in the center of the server's display.
A:The work around to this problem is just enter anything as the MAC address section in a new connection before trying to connect using the connection - just a "1" will do. This problem will be resolved in 2.1 update now pending.

Reviews
"I`ve been waiting for a good, stable VNC client for the iPhone, and this definitely delivers. Being out of my home office many times during the day, being able to remote connect anywhere will be a huge asset. etc........."
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